We are pleased to offer all stores the option to provide their customers with a convenient Click & Collect service. This service is completely free for all stores to utilise, and it encourages customers to collect their orders themselves, thereby avoiding any delivery fees. By offering this service, stores can provide their customers with a more flexible and cost-effective way to receive their purchases, while also increasing foot traffic to their physical locations.

We are excited to announce that we will be launching our mobile app in May 2023! It will be available for download from the app store or wherever you get your apps.

The app will make shopping even easier for customers and allow store owners to manage their store profile, track sales, deliveries, and payments on-the-go.

You can login to your Online High Street dashboard to track all deliveries and collections.

If you are ordering for delivery, we have a minimum order value of £10.00. This helps us cover our costs and continue to provide you with the best service possible. But if you prefer to pick up your order using our Click & Collect service, there’s no minimum order value required. We want to make sure that you have the flexibility to get exactly what you need, whether it’s a large or small order.

Yes you can choose whether you offer delivery, collection or both.

We are pleased to offer all stores the option to provide their customers with a convenient Click & Collect service. This service is completely free for all stores to utilise, and it encourages customers to collect their orders themselves, thereby avoiding any delivery fees. By offering this service, stores can provide their customers with a more flexible and cost-effective way to receive their purchases, while also increasing foot traffic to their physical locations.

The Store Dashboard offers stores the ability to run promotions, which can be a powerful tool for increasing sales and attracting new customers. With the promotion feature, stores can offer a percentage discount on all products, specific products, or products within a specific category.

By running promotions, stores can create incentives for both new and existing customers to purchase more products, leading to increased revenue and a stronger customer base.

Currently, we only offer shipping within the UK (excluding Northern Ireland). We apologise for any inconvenience this may cause. Additionally, we are not authorised to sell alcohol products to customers based in Scotland due to legal restrictions.

We are always looking to expand our services and reach, so please check back for updates on international shipping options.

Yes, to ensure the safety and quality of food sold on our platform, we require sellers who make their own food products to supply us with their Food Safety Certificate. This applies whether you’re selling from a shop or making food at home.

We are excited to announce that we will be launching our mobile app in May 2023! It will be available for download from the app store or wherever you get your apps.

The app will make shopping even easier for customers and allow store owners to manage their store profile, track sales, deliveries, and payments on-the-go.

Regardless of the store plan, every store have access to our customer service team who are available to answer any queries or concerns the you may have. The fastest way to connect with our customer service team is by using the chat module located in the bottom right-hand corner of the store dashboard. Our customer team can also be reached by phone on 020 3868 7553 or by emailing [email protected]. We strive to provide excellent customer service to all of our stores and will do our best to resolve any issues or answer any questions in a timely manner.

Yes, we understand how important it is for our stores to have accurate and up-to-date stock information.That’s why we have developed stock integrations with several popular providers, including Shopify, WooCommerce, Square, Wix, Squarespace, SumUp, and Zettle.

The stock integrations will be rolled out gradually to each provider from mid-late March 2023. If you use a different system, please let us know and we will do our best to add support for it in the future.

DPD Local Store Drop-Off – National Delivery

Stores can enjoy the convenience of free drop-offs for orders at any of the 6,000 DPD Local Store Drop-Off Points throughout the UK. To find your nearest DPD Local Store Drop-Off point, navigate to the Store Finder and enter your postcode. Furthermore, DPD Local will soon be introducing DPD Lockers, which will increase the number of drop-off locations available to you. DPD Local Store Drop-Off is not available for perishable products. It’s important to note that a printer is not required for this service. However, we highly recommend attaching the delivery address and DPD number to the item. Once the order is received, we will send you an email with a digital label. The details of how this works are outlined below. Alternatively, if you would prefer to print out the delivery label, you can do so, but a label printer or similar device is required.

How To Use Your Digital Label

1. Take your parcel(s) to your chosen drop shop.

2. Show your digital label on your mobile phone or tablet to the shop assistant for them to scan. You will have 1 digital label per parcel that you are sending.

3. The shop assistant will scan your digital label and then apply an adhesive barcode to the parcel.

4. You will also be given a receipt as proof of postage. The receipt has a tracking reference on it so you can follow the progress of your delivery to its recipient.

DPD Local Store Drop-Off – Specifications

Note – If your parcel is dropped off at your local DPD store before 12:00 noon it will have a greater chance of delivery within the estimated delivery dates.

Once you have signed up, go ahead and login in to your Online High Street dashboard and select the products tab to add new products.

In the Online High Street dashboard you can simply switch your product between in or out of stock to ensure customers can’t purchase items that are out of stock.

You can also choose to use exact stock numbers that will be deducted on each sale, as an optional feature.

If you are ordering for delivery, we have a minimum order value of £10.00. This helps us cover our costs and continue to provide you with the best service possible. But if you prefer to pick up your order using our Click & Collect service, there’s no minimum order value required. We want to make sure that you have the flexibility to get exactly what you need, whether it’s a large or small order.