Terms & conditions.
Use of the Online High Street website
Please note that when you decide to purchase goods the resulting legal contract is between you and the specific shop(s).
These terms and conditions do not affect your statutory rights.
We reserve the right to revise these Terms and Conditions from time to time. Please check periodically for changes. These Terms and Conditions were most recently updated on 2nd August 2022.
To register with Online High Street, you must be eighteen years of age or over or, if you are a business, you must be operated by a person over eighteen years of age.
It is your responsibility to ensure that the details provided by you on registration and at any time thereafter are complete and accurate.
Your account with Online High Street is not a credit account and payment will be required upon confirmation of your order.
It is your responsibility to keep your password confidential. You will be responsible for all activities and orders that occur or are submitted under your password. If you have any concerns that someone else knows your password, please contact us immediately.
The auto-login facility is provided for your convenience. We recommend that you logout manually whenever you leave the site.
We may require you to change your password or suspend or cancel your account if we have reason to believe that there is likely to be or has been a breach of security or misuse of the Online High Street website.
Each order you place for a product via the Online High Street website shall be deemed to be an offer by you to purchase the goods specified within it and carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the published deadline for making changes to your order. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the published deadline.
At all times, acceptance of an order takes place on dispatch of the order, at which point the purchase contract(s) will be made between you and the relevant shop(s) and you will be charged for your order. You will receive confirmation by email that your order has been dispatched.
All products are subject to availability and market conditions.
For each item you order, you may select a substitute in the event that it is not available, request that the shop from which you are purchasing select a substitute for you (this will be the default option unless you specify otherwise) or opt to receive no substitute.
The price of the goods will be the price at the time your order is dispatched.
Where items are sold by weight, the price of these items will be the price on the date they are weighed. Any average weight guides on the website are for guidance only; the weight you receive may vary significantly from this guide and the price you will be charged will be for the weight of the product delivered.
The prices stated on the website are inclusive of any VAT payable.
We will make delivery to your address as stated when you set up an account or update that address. If you change address, you must notify us so that we deliver to the correct address. Any changes to address details must be made before the order deadlines published on our website. You can do this on the My Account page of the website.
You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. If you instruct us to leave a delivery unattended at your address or fail to be present to receive the delivery, we disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.
We reserve the right not to deliver to all locations and to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.
If we are unable to deliver to you, or must deliver late, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this causes. You will of course not be charged for any goods that are not delivered to you.
You will not be charged for incorrect products or products which we have not delivered in accordance with these Terms and Conditions. Otherwise, our liability is limited to the price of the incorrect products, or the products not so delivered.
You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects. You will be refunded for any defective products or receive a replacement product. Otherwise, our liability is limited as provided in these Terms and Conditions.
You may request a refund once the delivery hour has passed and for 24 hours thereafter. We will investigate the issue and confirm with you whether your request has been successful.
Your order may include a charge for delivery. This will be shown to you as a separate charge before you confirm your order.
We accept payment by Mastercard, Visa, Maestro, Delta and Switch. We do not accept payments by cash or cheque.
In order to validate payment method, a pre-authorisation amount of £1.00 is debited from your account automatically when you check out. Upon validation, we will then redeem the full amount for your order. If you cancel your order, the pre-authorisation amount will be refunded to your account within approximately 2 working days. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
You agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
Your credit card and payment details will be held by Stripe, our trusted and secure payment provider, who will store all data in an encrypted format. We will not keep a record of your card details on this site.
Credit Card Charge
In order to keep delivery charges as low as possible, we are obliged to pass on a credit card charge of £1.50. There is no charge to use a debit card.
Changes to and Cancellation of Orders
Except where specific products require additional notice, you may amend or cancel your order before the deadline notified to you by email when you place your order. Where products require additional notice, you may amend or cancel your order at any time prior to the deadline specified for ordering those products. We reserve the right to charge you in full for products where amendments or cancellations are made with less than the minimum notice required.
In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the seventh working day after the date of delivery of the goods by notifying us by telephone or e-mail.
In the case of perishable items, you do not have the right to cancel the contract. Should you wish to cancel your order after the cut-off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.
We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited from your payment card).
Any specific terms and conditions applicable to special offers are provided with those offers. Unless otherwise stated or agreed, special offers will apply to orders of £40 or more. Unless otherwise stated or agreed, special offers will apply to orders made throughout the year other than to orders placed for delivery in the two weeks before Christmas. Free delivery on first orders will apply to orders made throughout the year other than during Christmas week.
Hammersmith & Fulham Residents code
Minimum spend £20.00. Offer valid until 31/12/2022. Valid for new customers only. Valid for one code use per customer. Not valid with any other promotions or offers. Offer only valid in Hammersmith & Fulham council postcodes.
LOCAL5 offer code
Minimum spend £15.00. Offer valid until 31/12/2022. Valid for new customers only. Valid for one code use per customer. Not valid with any other promotions or offers. Geographical restrictions apply.
Refer a friend offer code
Share the offer code with a friend and they will receive £10 off their order. Minimum spend £20.00. Offer valid until 31/12/2022. Valid for new customers only. Valid for one code use per customer. Not valid with any other promotions or offers. Geographical restrictions apply.
Competition Terms & Conditions
12 Days of Christmas Giveaway 2022
1. Eligibility: This competition is open to UK residents aged 18 years or over, excluding employees and their immediate families of Online High Street or the partner store in connection with the promotion.
2. Entry instructions: Please see Instagram post for how to enter.
3. The winner will be selected at random from whoever has fulfilled the criteria mentioned in the Instagram post.
4. The winner will be notified via the Instagram account used upon entry the day after the competition ends, and will then have 7 days from this notification to claim their prize. If the prize is not claimed by providing us with the relevant details within this timeframe, Online High Street have the right to withdraw prize entitlement and pass the prize on to another entrant.
5. It is the responsibility of the entrant to provide correct, up-to-date information on acceptance of the prize. Online High Street cannot be held responsible for winners failing to provide accurate information which affects delivery of the prize.
6. Online High Street's decision is final and binding. No correspondence will be entered into. Entry implies acceptance to these terms and conditions.
7. Prizes must be accepted as offered by the winner. There are no cash alternatives.
8. Online High Street reserves the right to substitute a prize if circumstances arise beyond our control which necessitates this.
9. You agree that if you are a winner, your name, photograph and any comments can be used for reasonable promotion by Online High Street.
10. This competition is not sponsored, endorsed or administered by, or associated with Instagram.
11. This competition will run between 1st and 12th of December.
No warranties or guarantees are given by Online High Street except as set out in these Terms and Conditions.
The Online High Street website is provided by Online High Street (Deliveries) Limited without any warranties or guarantees of any kind. You acknowledge that you bear the risks associated with the use of the internet.
While we take reasonable steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy of information or material appearing on it. We have no obligation to verify the content of material supplied by third parties and do not endorse, support, represent or guarantee the accuracy, truthfulness or reliability of any material supplied by third parties. If Online High Street is informed of any inaccuracies in the material on the website, we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
• Technical problems including errors or interruptions of the Online High Street website;
• Incompatibility of the Online High Street website with any of your equipment, software or telecommunications links;
• Unsuitability, unreliability or inaccuracy of the Online High Street website but we will take reasonable care to ensure information there is accurate;
• Errors, viruses, worms or "Trojan horses";
• Inadequacy of the Online High Street website to meet your requirements.
You agree that we will not be liable to you or any third party for:
• Any direct, indirect, consequential or incidental damages;
• Loss of revenue, loss of profits, loss of anticipated savings, loss of business or wasted expenditure (whether direct, consequential, incidental or indirect);
• Any other loss or damages, whatsoever that arise out of or are related to the Online High Street website.
Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
We shall collect, process, store, and transfer your personal data in compliance with the relevant EU and UK data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.
Online High Street has a close working relationship with the shops whose products it makes available for sale on its website. However, the companies do not have any liability for each other's obligations nor are they jointly or severally liable for any legal purposes.
Copyright and Intellectual Property
The Online High Street website and all materials, copy, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, and files are protected by copyright, trademarks and other intellectual property rights owned by us or licensed to us.
You may view the content of this website, but the content must not be used, reproduced, copied, modified or distributed for any other purpose including or in connection with another website or for commercial purposes without written permission from Online High Street.
Any links to this website must be notified to and approved by us before they are created.
You may not use the Online High Street website for any of the following purposes:
• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material
• Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice
• Gaining unauthorized access to other computer systems
• Interfering with any other person's use or enjoyment of the Online High Street website
• Breaching any laws concerning the use of public telecommunications networks
• Interfering or disrupting networks or websites connected to the Online High Street website
• Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
• Online High Street reserves the right to refuse to post material on the Online High Street website or to remove material already posted on the Online High Street website.
You agree to indemnify us against all losses, liabilities and expenses reasonably suffered or incurred by us as a result of your use of the Online High Street website otherwise than in accordance with the above provision.
We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
We aim to provide the best possible service to you at all times. If you have any comments or complaints, please contact us by telephone on 0207 197 1286 or by email at [email protected]
Online High Street (Deliveries) Limited , registered with company number 12319223 and registered for VAT purposes with number 33752503. The registered company address is The London Office, 85 Great Portland Street, London, W1W 7LT.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these conditions.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
These terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute that may arise between them.